Maître /Maîtresse d’hôtel

Les Hôtels JARO

Job description

ABOUT THE ORGANIZATION
Les Hôtels JARO is a 100% Quebec-based hospitality company operating 7 properties with more than 1,200 rooms and suites in Québec City. With nearly 650 employees working in hotels, restaurants, bars, and entertainment services, we are the largest hospitality organization in the Capitale-Nationale region.

We are committed to providing a respectful, inclusive, and welcoming workplace where employees can grow, develop their skills, and build meaningful careers in hospitality.
Applications from First Nations and Inuit candidates are encouraged. We also value diverse backgrounds, life experiences, and non-traditional career paths.

POSITION SUMMARY
Under the supervision of the Food and Beverage Director, the Maître d’Hôtel / Restaurant Manager oversees the daily operations of the restaurant. The role focuses on guest experience, service quality, team coordination, and smooth execution of service. This position plays a key role in creating a welcoming and respectful environment for both guests and team members.

KEY RESPONSIBILITIES
Plan staffing needs for service and special events
Supervise front-of-house operations and support the service team
Welcome guests and ensure a respectful, high-quality guest experience
Maintain service standards and ensure operational consistency
Support the resolution of guest concerns or complaints
Assist service staff during peak periods when required
Prepare seating plans and assign sections
Coordinate task distribution and tip allocation
Support end-of-shift controls (reports, inventories, beverage tracking)
Oversee schedules and working hours
Contribute to labour cost monitoring
Participate in restaurant promotions and initiatives

Required experience and qualifications

REQUIRED PROFILE
Hospitality or hotel management diploma, or equivalent experience
Minimum 1 year of experience in restaurant or hospitality service
Functional English (client-facing environment)
Wine training or certification (asset)
Strong knowledge of beverages (cocktails, wines, spirits)
Experience with restaurant management systems (Véloce, Libro) is an asset

We also welcome candidates with transferable skills gained through community work, tourism, events, or customer service roles.

SKILLS & COMPETENCIES
Strong leadership and positive attitude
Excellent communication and interpersonal skills
Customer-focused mindset
Ability to work in a fast-paced environment
Team spirit and collaboration
Diplomacy, judgment, and attention to detail

BENEFITS
Competitive salary
Group insurance
Flexible schedule supporting work–life balance
Employee, family, and friends hotel discounts
Employee referral program
Free parking
Internal training and development opportunities
Career advancement opportunities
35% public transit discount (RTC Abonne-Bus)
Recognition of years of service (annual gala and awards)