CLIENT SUPPORT COORDINATOR

Job description

About BDC:

Join a committed and diverse organization! BDC (Business Development Bank of Canada) invests in the talent of its employees and supports them in their professional growth. You will be part of a dynamic team ready to help you grow in a constantly evolving, entrepreneurial-focused environment.

Key Responsibilities:

As a Customer Support Coordinator, you will play a key role in customer service and administrative support for the account managers, ensuring the efficient management of the following tasks:

• Provide exceptional customer service by addressing customer inquiries and escalating complex cases to senior levels.

• Prepare necessary documents for client proposals, informational letters, and contracts, ensuring accuracy of information and following up with clients.

• Actively participate in the branch’s marketing efforts by organizing events, campaigns, and activities, and preparing marketing communications.

• Provide administrative support, including managing stationery orders, catering services, and welcoming suppliers and technicians.

• Collaborate closely with account managers to achieve business development goals.

Required experience and qualifications

Job Requirements:

• Bachelor’s degree in Business Administration, a diploma in accounting, or a related field.

• 1 to 3 years of experience in a similar role.

• Knowledge of financial statement analysis is an asset.

• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.

• Proficiency in MS Office (Word, Excel, Outlook).

• Excellent written and oral communication skills in French, with a good command of English.

• Team spirit, creativity, flexibility, and the ability to work independently under pressure.

Why Join BDC?

• A stimulating work environment where collaboration and innovation are encouraged.

• Professional development opportunities within an organization that invests in its talent.

• A customer service role that allows you to work on exciting projects and interact with clients from various sectors.

Job posting period

Until 2025-04-18 at 00:00