Aller au contenu

Computer Support Technician

Commission de la santé et des services sociaux des Premières Nations du Québec et du Labrador
City
Wendake
Categories
Services
Type
Permanent, Full-time
languages
English, French

Job description

The Computer Support Technician must:
• Ensure the proper operation and maintenance of computer hardware and software.
• Respond to IT support requests from internal and external users (communities, partners, etc.),
analyze their troubleshooting needs, identify problems, and provide appropriate solutions.
• Install, maintain and update operating systems and applications on the organization’s equipment.
• Process calls and service tickets, prioritize them, process them on time and continuously update the
ticketing system.
• Advise, support and train users so that they can effectively use the IT tools that are made available
to them.
• Coordinate equipment maintenance and loans.
• Monitor and describe information technology incidents and, if necessary, escalate or reassign them.
• Maintain inventory of computer hardware and software.
• Administer telecommunication systems (IP telephony, websites, videoconferencing systems, etc.).
• Develop and update procedures, tools and training or participate in their development.
• Collaborate in all activities of the sector:
• Install, configure, update and maintain information technology hardware and
services (Microsoft 365, Azure AD, VPN, firewall, VoIP, Citrix, etc.).
• Develop and revise policies, processes and mapping related to computer security.
• Ensure monitoring activities in terms of customer service and maintenance automation in order to
suggest areas for improvement.
• Contribute to the achievement of the objectives of the sector and promote the maintenance of a
work climate based on mutual assistance, respect and collaboration (respect for procedures, values,
information management, etc.).
• Support the organization’s mission by making use of their expertise in carrying out projects (one-off
or special), events and activities on behalf of the FNQLHSSC as well as with partners and external
committees.

Required experience and qualifications

Prerequisites and hiring conditions
• Collegial diploma in computer science.
• One or two years of experience in computer support and system administration.
• Knowledge of network management and IP telephony management.
• Knowledge of Windows 10, Windows Server 2012 R2 to 2019.
• Knowledge of macOS and Linux is an asset.
• Knowledge of a deployment and support system.
• Knowledge and understanding of First Nations cultures.
• Knowledge of Microsoft 365 and its administrative tools (PowerShell, Endpoint Manager, Exchange
admin center, Azure AD, etc.).
• Excellent command of one of the two official languages and the other at a functional level.
• A valid driver’s license.

Desired profile
• Good interpersonal skills.
• Good communicator and ability to
popularize information.
• Good ability to identify and manage
priorities.
• Proactivity and creativity in the search for
alternative solutions.
• Provide excellent customer service.
• Good listening skills and patience.
• Good capacity for analysis and synthesis.

Salary
The gross annual salary ranges from $50,268.40 to $61,971.00 and varies depending on the candidate’s
experience.
Start date
As soon as possible.

SUBMIT YOUR APPLICATION!
Send your curriculum vitae along with a cover letter no later than 4:00 p.m. on June 05, 2023, to
the human resources department by mail or email to:
First Nations of Quebec and Labrador Health and Social Services Commission
250 Place Chef-Michel-Laveau, Suite 102
Wendake, Quebec G0A 4V0
Email: rh@cssspnql.com
*Only selected candidates will be contacted.
The FNQLHSSC prioritizes applications from the First Nations and Inuit.

Job posting period

Until 2023-06-05 at 13:09

To submit a job offer, internship or training, fill out the form.

Company

Commission de la santé et des services sociaux des Premières Nations du Québec et du Labrador

Resource person

Karyna E. Beaulieu

Phone
4188421540