General Manager of Social Assistance

Mohawk Council of Kahnawà:ke

City

Kahnawake

Job description

📌 Position: General Manager of Social Assistance – Client Based Services

📅 Duration: Permanent, Full-Time

Probation Period: Twelve (12) months

⏰ Hours of Operation: 8:30 a.m. – 4:00 p.m.

Hours per week: 37.5

💰 Salary: $1,443.00 to $1,630.13 per week

📅 Application Deadline: Tuesday, June 24, 2025, by 4:00 p.m.

📝 Description:

The General Manager of Social Assistance provides strategic and operational leadership in the planning, delivery, and continuous improvement of social assistance services and employment reintegration initiatives. This role ensures the fair, confidential, and effective administration of programs while aligning with regulatory requirements, budgetary oversight, and the evolving needs of the Kahnawà:ke community.

✅ Responsibilities

Strategic & Program Leadership:

Develop and implement social assistance programs aligned with regulations, policy, and community needs.
Assess multi-generational needs to tailor client support services.
Set strategic priorities, service standards, and performance metrics.
Monitor trends, policy changes, and community indicators.
Collaborate with internal departments, government, and community partners.
Represent the department at forums, committees, and consultations.
Report regularly to leadership and stakeholders.

Operational Oversight:

Lead daily department operations to ensure professional delivery of financial and employment support.
Oversee eligibility assessments, case management, and client services.
Set program policies and standards, including increased support based on medical reports.
Ensure legal, policy, and reporting compliance.
Manage budgets, financial reporting, and documentation.
Implement quality assurance, risk mitigation, and audit strategies.
Address overpayments and fraud in collaboration with Finance.
Lead complaint resolution and internal reviews.
Maintain accurate and confidential client records.

Staff Management:

Supervise and support case officers and administrative staff.
Handle recruitment, training, performance evaluations, and team development.
Promote a healthy and accountable workplace culture.
Ensure continuous learning aligned with legislative updates and service goals.

Required experience and qualifications

🎓 Qualifications

Education (one of the following required):

Bachelor’s degree in administration plus 1 year of relevant experience
OR
DEC in Social Work, Applied Social Sciences, or related field plus 3 years of relevant experience
OR
High school diploma plus 5 years of relevant experience with related training

Skills and Competencies:

Strong organizational skills with proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to manage budgets, programs, and complex documentation
Excellent written and verbal communication skills
Coaching, mentoring, and team leadership abilities
Cultural sensitivity, discretion, and professionalism
Ability to maintain confidentiality and adhere to policies
Knowledge of Kanien’kéha or French is an asset
Willingness to learn the Kanien’kéha language

💼 Working Environment

Monday to Friday office-based role (37.5 hours per week)
Occasional travel and overtime
High-pressure environment dealing with sensitive and emotional client situations